SIRA-approved counselling

Workers Compensation Counselling in Alexandria, Sydney

I provide personalised counselling for people navigating work-related psychological injury and workers compensation claims in NSW.

In-person in Alexandria · Telehealth available

Work-related psychological injury

Support while you navigate a work-related psychological injury

Experiencing a psychological injury through work can affect far more than your working day. Stress, anxiety, trauma responses, sleep, confidence, relationships and your sense of safety can all be impacted.

If you have a workers compensation claim, sometimes still referred to as WorkCover, I can provide counselling within the NSW workers compensation system where your treatment is approved under your claim.

My role is to offer a calm, supportive space where we can understand what has happened, work with the impact it is having on you now and develop practical ways forward at a pace that feels manageable.

I’m an Accredited Mental Health Social Worker and SIRA-approved practitioner, and I understand that therapy within a workers compensation claim can involve additional processes, communication and documentation alongside the therapeutic work itself.

SIRA requires counsellors providing specified treatment under the NSW Workers Compensation Scheme to hold appropriate professional qualifications and SIRA approval.

A quiet moment of support during recovery from a work-related psychological injury.

Person-centred support

Person-centred workers compensation counselling focused on the individual, not the paperwork.

Workers compensation may involve forms, insurers, appointments and return-to-work discussions, but therapy should never become only about administration.

My focus remains on you as a person.

Depending on what you are experiencing, our work may involve understanding trauma responses, reducing overwhelm, rebuilding confidence, developing emotional regulation strategies or finding ways to manage the impact that work-related experiences continue to have outside the workplace.

I draw from trauma-informed and evidence-based approaches and adapt the work around your needs rather than expecting you to fit into one rigid therapeutic model.

Areas we may explore

What I can support you with

  • Work-related trauma and PTSD

    If a workplace incident or ongoing work experience continues to feel present in your thoughts, emotions, body or sense of safety, we can work gently with the impact it has had.

  • Anxiety and persistent stress

    Workplace experiences can leave your nervous system feeling constantly activated. Therapy can help you understand those responses and develop strategies for managing anxiety, worry and overwhelm.

  • Burnout and emotional exhaustion

    Prolonged pressure or difficult workplace environments can leave you depleted, disconnected or unsure how to move forward.

  • Bullying, harassment and difficult workplace experiences

    Therapy can provide a confidential space to process what has happened and explore the emotional impact without needing to minimise or repeatedly justify your experience.

  • Confidence and identity after injury

    A workplace injury can affect how you see yourself, particularly when your role or career has previously been a major part of your identity.

  • Returning to work or adjusting to change

    Where relevant, therapy can support the emotional side of recovery, including uncertainty, confidence, boundaries and adjusting to changes in your working life.

Current NSW workers compensation rules recognise a number of possible work-related events in psychological injury claims, including violence, traumatic incidents, bullying, harassment and excessive work demands. Eligibility depends on the circumstances of each claim and is determined through the workers compensation process, not by the treating therapist.

A clear process

How workers compensation counselling works

You do not need to understand every part of the workers compensation system before starting therapy. If treatment is appropriate under your claim, we can keep the process clear and focus primarily on your recovery.

  1. 1

    Confirm your claim details

    If you already have a workers compensation claim, it helps to have your claim number and the contact details for your insurer or claims manager.

    Depending on your circumstances, insurer approval may be required before treatment begins or continues.

  2. 2

    Understand what is happening for you

    Our early sessions focus on what has occurred, how it is affecting you now and what you would like support with.

    This gives us a clearer picture of your needs and helps shape appropriate therapeutic goals.

  3. 3

    Begin personalised therapy

    I tailor the work around your presentation, goals and preferences.

    Therapy may draw from approaches including trauma-informed psychotherapy, EMDR, Brainspotting, Schema Therapy, ACT, CBT and somatic approaches where appropriate.

  4. 4

    Review progress as we go

    Within workers compensation treatment, clinical progress and goals may need to be reviewed and communicated appropriately as part of the scheme.

    I keep the therapeutic work focused on meaningful change, function and recovery rather than treating therapy as a paperwork exercise.

SIRA’s current provider guidance emphasises linking treatment to the claimed injury, setting clear goals and reviewing progress and functional improvement over time.

Before your first appointment

What do I need before getting started?

If you already have an accepted or active workers compensation claim, having the following information available can make the enquiry process easier:

  • Your workers compensation claim number
  • Your insurer or claims manager details
  • Any treatment approval information you have received
  • Your preferred appointment format — Alexandria or telehealth

If you are unsure whether counselling has been approved under your claim, your insurer or claims manager can confirm your current treatment entitlements and approval requirements.

Workers compensation can cover counselling and other allied-health treatment where the service meets the scheme requirements and is considered reasonably necessary; some services require insurer pre-approval.

NSW workers compensation

SIRA-approved counselling in NSW

SIRA — the State Insurance Regulatory Authority — regulates the NSW workers compensation system and approves certain allied health practitioners to provide treatment within the scheme.

As an Accredited Mental Health Social Worker, I meet the professional pathway recognised by SIRA for counsellors and provide counselling within the workers compensation framework in line with the applicable requirements.

For you, the practical point is simpler: if counselling is approved under your workers compensation claim, we can focus on the therapeutic work rather than expecting you to navigate every part of the system alone.

Malak’s warm, softly lit therapy room in Alexandria, Sydney.

Alexandria · Telehealth

Workers compensation counselling in Alexandria and via telehealth

I provide in-person workers compensation counselling from my therapy space in Alexandria, Sydney, close to Green Square and surrounding inner-south areas including Zetland, Waterloo, Rosebery and Beaconsfield.

If travelling to Alexandria does not suit your circumstances, counselling may also be available by telehealth across NSW, subject to what is appropriate for you and the requirements of your claim.

Telehealth can be particularly useful if you are recovering away from work, have difficulty travelling or simply feel more comfortable attending therapy remotely.

SIRA permits allied-health mental-health treatment by telehealth under its scheme requirements, with video generally used unless another format is appropriate.

  • SIRA-approved practitioner
  • In-person counselling in Alexandria
  • Telehealth available across NSW
  • Personalised support centred on recovery

Professional support

Professional support, centred on recovery

I’m an Accredited Mental Health Social Worker, psychotherapist and clinical hypnotherapist with more than 10 years of experience in the mental health sector.

My broader training includes trauma-focused therapies such as EMDR, Brainspotting, Schema Therapy and Cognitive Processing Therapy, alongside ACT, CBT, somatic approaches and clinical hypnotherapy.

Within workers compensation counselling, I use that broader experience to shape therapy around what you are actually experiencing rather than reducing your recovery to a claim number or diagnosis.

The aim is to help you feel understood, supported and increasingly able to move forward in your everyday life.

Professional Memberships & Credentials

  • Australian Society of Clinical Hypnotherapists
  • AASW Level 2 EMDR credential
  • AASW Accredited Mental Health Social Worker credential
  • EMDR Association of Australia

Frequently Asked Questions

A little more clarity before you begin.

SIRA approves certain allied health practitioners to provide specified treatment under the NSW Workers Compensation Scheme. For counsellors, recognised professional pathways include Accredited Mental Health Social Workers, eligible PACFA clinical members and certain Australian Counselling Association members.

Support after a workplace injury

You don’t have to navigate the emotional impact of work injury alone.

If you have a workers compensation claim and would like to explore counselling, you can tell me a little about what has been happening and include your claim details if you already have them.

Alexandria, Sydney · Telehealth available across NSW